Tigris skirt

Return and Refund Policy

Thank you for shopping at Wild Wonder Wear. We value your satisfaction and want to ensure that you have a positive shopping experience with us. In the event that you need to return a product or request a refund, please read our Return and Refund Policy outlined below.

Returns

1.1 Eligibility:

1.1.1 To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.

1.1.2 The return should be requested within 3 days from the date of delivery.

1.2 Non-Returnable Items:

1.2.1 Some items are non-returnable for hygiene reasons. These include underwear, swimwear, earrings, and cosmetics, unless they are faulty or damaged.

1.2.2 Products marked as "Final Sale" or "Non-Returnable" on our website are not eligible for return or refund.

1.3 Return Process:

1.3.1 To initiate a return, please contact our customer support team at [email or phone number] and provide your order details, including the item(s) you wish to return and the reason for the return.

1.3.2 Once your return request is approved, you will receive instructions on how to ship the item(s) back to us.

1.3.3 You are responsible for the return shipping costs unless the item received was defective or damaged.

1.3.4 We recommend using a trackable shipping method to ensure the safe return of the item(s).

1.3.5 Upon receiving the returned item(s), we will inspect them for their condition and process the refund accordingly.

1.4 Refunds:

1.4.1 Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. 1.4.2 If approved, your refund will be processed using the original payment method within 7 business days.

1.4.3 Please note that shipping charges, if applicable, are non-refundable.

Exchanges

2.1 Eligibility:

2.1.1 We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item.

Damaged or Defective Items

3.1 In the rare event that you receive a damaged or defective item, please contact our customer support team immediately with details and supporting photographs.

3.1.1 We will assess the situation and provide instructions on returning the item(s).

3.1.2 Upon verification of the damage or defect, we will either issue a refund or send a replacement, depending on product availability.

Contact Us

If you have any further questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer support team at wildwonderwear@gmail.com. We are here to assist you and ensure your satisfaction.

Please note that this Return and Refund Policy is subject to change without prior notice. It is recommended to review this policy periodically to stay updated.

• Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase. We strive to offer competitive and transparent shipping rates to ensure you receive the best value.

• Order Processing Time: Once your order is successfully placed, our team will process it within 2-3 business days. During this time, we will prepare your items for shipment, conduct quality checks, and ensure everything is in perfect condition.

• Order Tracking: We understand the importance of knowing the status of your order. Once your order has been shipped, we will provide you with a unique tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the respective shipping carrier's online tracking portal.

• International Shipping: We proudly offer international shipping to most countries worldwide. Please note that international shipping may incur additional customs fees, taxes, or import duties depending on the destination country's regulations. Any additional charges will be the responsibility of the customer.